Sales & Service Boot Camp
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ABOUT THIS EVENT It's all about the RELATIONSHIP! This action packed interactive session is designed to equip your team with the skills, behaviors and knowledge to meet and exceed member expectations using specific techniques that will build long-term expanded relationships with your members. During this session, we will explore our environment to better understand our starting point then move into what members expect from us verses what we are actually delivering. Building from the members' expectation, we will work through a set of action steps and behaviors that will ensure "every member" "every time" has their expectations met and exceeded. Member needs equate to product sales! Members using the right products equate to a profitable household! Return to your credit union with increased comfort, confidence and professionalism along with a personal development/action plan that managers can use for coaching on the job application to ensure sustained results and outcomes. During this session, you will:
Schedule Day 1
Day 2
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LOCATION
QUEST CONFERENCE CENTER 8405 Pulsar Place Columbus, OH 43240 Phone: (614) 540-5540 Fax: (614) 540-5541 | ||
| LODGING DETAIL Cambria Suites Columbus Polaris Fairfield Inn and Suites | ||
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For more program content information or to request a brochure call 800-356-9655, ext. 4053, or email mjohnson@cuna.coop. For registration questions, call 800-356-9655, ext. 4400, or e-mail reginfo@cuna.coop.
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TUITION Registration is $369 per attendee or $339 each for multiple attendees from the same credit union. $299 when you send 5 or more people from the same credit union. To receive the multiple attendee discount, all registrations must be processed in the same order. Small CU Discounts: CUs under $35 million in assets receive a 50% discount by entering promotion code 0950-OHCU on the "Complete Checkout" page. Only one discount applies. Affiliation with CUNA/League is required for attendance.
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WHO SHOULD ATTEND This session is beneficial for credit union front line staff. | |
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CANCELLATIONS Cancellations received in writing (via fax 608-231-4327) seven or more days before the start of the program are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted if cancellation is received six days or less before a program begins. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs. |
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For more program content information or to request a brochure call 800-356-9655, ext. 4053, or email mjohnson@cuna.coop. For registration questions, call 800-356-9655, ext. 4400, or e-mail reginfo@cuna.coop.
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10 West Broad Street, Suite 1100, Columbus, Ohio 43215
Phone: (800) 486-2917 Fax: (614) 336-2895 E-mail: OCULMail@ohiocul.org
© 2012 The Ohio Credit Union League
