Collections: Day One
October 8, 2008
Columbus, OH
9:00 a.m. – 4:00 p.m. Local Time
Tuition: $209
Credit unions under $6 million in assets receive a 50% discount. Credit unions with assets between $6-$20 million receive a 25% discount. Call or e-mail for more information.
NEW ACH PAYMENT OPTION
You can now select ACH Debit on your registration form to pay directly out of your account. CUNA member access is required. Request web access today.
SEMINAR OVERVIEWCredit unions today are facing a rising tide of delinquent accounts and bankruptcies. Determine which collection tactics to use, and when. Gain the knowledge and skills to work with members who are delinquent, streamline your collections efforts, and strengthen the credit union’s position if a bankruptcy is unavoidable.
Day One: Collections
Collections Updates
- Evaluate and update your credit and collections policies
- Recognize the most common causes of delinquency
- Discuss the steps for success in a collections call
Fraud and How it Relates to Collections
- Recognize schemes and scams perpetrated on credit unions
- Discover why credit unions are soft targets for fraud
- Establish policies and procedures to prevent fraud losses
Best Practices Roundtable
- Review the collections tools and techniques used by your peers
- Discuss your current challenges in collections
Debt Purchase Programs
- Understand the evolution of the debt sale industry
- Know the pros and cons of selling your charged-off accounts
- Discuss drafting and understanding the contractual requirements
For more program content information or to request a brochure call 800-356-9655, ext. 4882, or email abollman@cuna.coop. For registration questions, call 800-356-9655, ext.4400 or e-mail reginfo@cuna.coop.
Affiliation with CUNA/League is required for attendance.
LOCATION
QUEST CONFERENCE CENTER8405 Pulsar PlaceColumbus, OH 43240
Phone: (614)540-5540
Fax: (614)540-5541
LODGING DETAILHere is a nearby option for lodging:
BEST WESTERN FRANKLIN PARK SUITES - POLARIS
2045 Polaris Pkwy
Columbus, Ohio, 43240-2000
Phone: 614-396-5100
Toll Free: 866-329-3485
Fax: 614-396-5101
Rate: $99 sgl/dbl
To claim this room rate, call for reservations and reference "CUNA."
INSTRUCTOR
Kathryn R. Baxter has more than twenty years of experience in consumer debt collections, regulatory compliance, and operations management. Kathryn leads training on collections and bankruptcy issues and is a faculty member for the University of Maryland’s Graduate School of Management and Technology. Previously she worked as a trainer for NCUA’s Office of Small Credit Union Initiatives.
FREE PUBLICATIONS
Try one of these publications free when you register for this program!
- Credit Union Magazine (6 months free!)
- Directors Newsletter (6 months free!)
Find out more about these publications
CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) seven or more days before the start of the program are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted if cancellation is received six days or less before a program begins. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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