Collections and Bankruptcy Update
October 14, 2010
Columbus, OH
9:00 a.m. – 4:00 p.m. Local Time
Tuition: $219
Registration is $219 per attendee or $189 each for multiple attendees from the same credit union. To receive the multiple attendee discount, all registrations must be processed in the same order.
Small-Market CU Discounts: If your credit union has less than $20 million in assets, you'll receive a discount by entering a promotion code on the "Complete Checkout" page. Learn more.Only one discount applies.
Grants and Scholarships
Several grants and scholarships are available through the Ohio Credit Union Foundation to help credit unions attend educational events. To explore these opportunities, click here.
SEMINAR OVERVIEWThe credit union industry has never seen a more challenging environment and these challenges appear to be continuing for your members. The time for change is now!
This seminar will examine the current state of consumer collection and bankruptcy issues and how they continue to impact credit unions in Ohio. Attend and get up-to-the-minute information on the recent changes to Ohio's collection and bankruptcy environment. Discover how to weave member service strategies into your collection efforts to maximize results.
PLUS, to make sure your training has a continuous impact, you'll receive a complimentary registration to a follow-up audio conference on crucial collection and bankruptcy issues.
Due to the current environment topics may be added or changed slightly to ensure participants receive the most current information.
Schedule
8:30 — 9:00 a.m. Registration
9:00 a.m. — 4:00 p.m. Session
12:00 — 1:00 p.m. Lunch
TOPICS & OBJECTIVES
Collections Update
This interactive workshop will be an operationally-focused session that builds on practical experience and creative tools for assisting Ohio credit union members in financial need while creating a more effective collections process within the credit union.
- Privacy concerns
- Methods for the proper modification of mortgages
- Collections and the financial health of the credit union
- Getting the process started – from federal law to departmental procedures
- The importance of loan documents
- Determining collection priorities
- Basics of the collection phone call
- Overcoming typical member objections to payment
- Credit union secret weapons of collections
- Set off
- Cross-collateral cause
- Denial of services
- Repossession and foreclosure issues
- Focus on real estate collections issues
- Real estate loan workout options
- Early identification of economically troubled members
- Skip tracing resources and tips
- Third party collections
Bankruptcy Update
The session will examine the current state of consumer bankruptcy and how it continues to impact credit unions in Ohio. This session will also focus on bankruptcy recovery and loss reduction program and is constantly updated to reflect a rapidly changing legislative agenda.
Operational Issues in Bankruptcy
- Intended purposes of the bankruptcy reforms
- Mandatory credit counseling
- Reaffirmation process and challenges
- Limitations on cram down of automobile loans
- Debtor’s statement of intent and the ride through problem
- Homestead exemption limitations
- Reduction in credit card fraud presumption period and amounts
- Elimination of Chapter 13’s "super discharge"
Bankruptcy Recovery and Fraud Control
- Leveraging the credit union relationship to reduce losses
- The right to set off
- Achieving relief from the automatic stay
- Member potential loss profiling
- Rights under the cross-collateral cause
- Fraud and preference actions
- Internal bankruptcy training
- Effective policies and procedures
Regulatory Compliance Traps in the New Bankruptcy Order
- Fair Credit Reporting Act and FACT Act violations
- Automatic stay violations
- Denial of member services
- Post discharge injunction
- Get an update on state specific bankruptcy laws including important deadlines
For more program content information or to request a brochure call 800-356-9655, ext. 4882, or email abollman@cuna.coop. For registration questions, call 800-356-9655, ext. 4949, or e-mail reginfo@cuna.coop.
Affiliation with CUNA/League is required for attendance.
INSTRUCTORS
David Reed
 David is founder of CU Doctor and has nearly two decades of collections and bankruptcy experience representing both debtors and creditors. He is a former bankruptcy attorney, vice president, and general counsel for a large credit union.
ADDITIONAL COLLECTIONS AND BANKRUPTCY TRAINING
Convenient self-study collections and bankruptcy courses are available at your convenience. Online courses start at $35! Print options also available. Topics include:
- Bankruptcy and Court Proceedings
- Successful Collections: Balancing Member Service and Credit Union Interests
- Applying Collection Practices
CANCELLATIONS
Cancellations received in writing (via fax 608-231-4327) before the end of business on October 7, 2010 are eligible for a refund of the amount paid minus a $50 administrative fee. No refunds will be granted for cancellation requests received after October 7, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.
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